ArcaMax

Glenn Roberts gets a surprise bill for $1,357 two months after he returns his car to National. What is it for, and why can't he get the car rental company to refund it?

Q: I recently rented a car in Austin, Texas, through National for 40 days. Since it was for a long period, National split it into two reservations. It charged me correctly for...Read more

Q: I rented a Mercedes van for two weeks through RVshare, a rental company. It rained on the way home, and water leaked through the air conditioner vent. After I returned the van, RVshare kept my $1,500 deposit.

Here are a few facts about our rental: First, when it rained, the air conditioner vent would leak. The owner of the van lied and said ...Read more

Q: I booked a hotel in Wroclaw through Booking.com. I canceled my reservation well within the free cancellation period, but then I discovered a charge on my card for the full amount of $742.

I reached out to Booking.com, and a representative told me that I would be refunded within 10 days. This didn't happen. I called back, and this time, a ...Read more